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SUPVISE LEGAL & TRUST

Terms of Service

Effective: 5 September 2026 — Version 2026-09-05

Business service. SUPVISE is B2B decision-support software intended for business users. By using the service, the customer agrees to these Terms.

1. Operator and service

SUPVISE is a business-to-business software service operated under the SUPVISE brand by Mustafa Çelen ("SUPVISE", "we", "us" or "our") unless and until a different legal operator is identified in the service. SUPVISE provides supply-chain analytics and decision-support functionality, including Inventory Health analysis.

2. Voluntary upload, authority and customer responsibility

You choose whether to upload data. By uploading, you confirm that you have the rights, authority and lawful basis necessary to use, disclose and have SUPVISE process that data for the requested analysis. You remain responsible for the content, accuracy, completeness, timeliness and lawfulness of customer-supplied data. Do not upload malware, credentials, payment-card data, health data, government identifiers, or unnecessary personal or sensitive personal data.

3. Data minimization and operational-data retention

Inventory Health is designed to process the raw XLSX/CSV in application memory. SUPVISE does not intentionally persist the raw uploaded file, customer operational dataset or generated analysis result in its server-side database. Same-device continuity may use storage in your own browser. Minimal records required for terms acceptance, payment entitlement, security, fraud prevention, accounting, dispute handling or legal compliance may be retained separately and must not contain the customer inventory dataset or analysis findings.

4. Analytics, recommendations and decision responsibility

Analyses, classifications, alerts, forecasts, prioritizations, calculations and recommendations are informational business decision-support outputs. They are not instructions and do not replace your professional, operational, financial, accounting, commercial, legal or other judgment. Outputs depend on customer-supplied data and analytical assumptions; SUPVISE does not independently verify the underlying business data. You are solely responsible for reviewing and validating outputs against your own business circumstances before acting.

5. Business actions remain yours

All purchasing, procurement, inventory, production, planning, logistics, pricing, financial, commercial and other business decisions remain the customer's decisions. You decide whether, when and how to implement any output. SUPVISE does not guarantee savings, service levels, working-capital improvements, revenue, profit or any other financial, operational or commercial outcome.

6. Purchases and access

Where a paid Inventory Health unlock is offered, payment grants the functionality described at checkout for the relevant purchase reference. Because customer operational data is not retained server-side, regeneration of a paid analysis or export may require the same source file to remain available in the current browser session or to be reselected by the customer. Where Paddle is identified at checkout, Paddle acts as Merchant of Record for the payment transaction under its applicable buyer terms.

7. Acceptable use

You may not attack, probe, disrupt or overload the service; circumvent access or payment controls; upload malicious files; attempt unauthorized access; reverse engineer the service except where such restriction is prohibited by mandatory law; or use SUPVISE unlawfully.

8. Confidentiality and intellectual property

Customers retain their rights in customer-supplied data. No ownership of uploaded data is transferred to SUPVISE. SUPVISE retains rights in its software, algorithms, interface, documentation, trademarks and generalized know-how that does not disclose customer confidential information.

9. Limitation of liability

To the maximum extent permitted by applicable law, SUPVISE is not responsible for indirect, incidental, consequential or special losses, loss of profit, revenue, opportunity, production, service level, inventory value, business interruption, or losses arising from business decisions taken in reliance on analytical outputs. Any further contractual liability cap will apply only if stated in the applicable commercial terms and legally enforceable. Nothing in these Terms excludes or limits liability or rights that cannot lawfully be excluded or limited.

10. Availability and changes

The service may be changed, maintained or temporarily unavailable. Access may be restricted where reasonably necessary for security, abuse prevention, non-payment or legal compliance. No uninterrupted-availability promise is made unless expressly agreed in writing.

11. Refunds and privacy

Refund information appears in the Refund Policy. Information handling is described in the Privacy & KVKK Notice. Where applicable, customer personal-data processing is addressed in the DPA.

12. Governing framework

These Terms are intended to be governed by the laws of the Republic of Türkiye. Disputes will be handled by the competent courts and authorities in Türkiye as determined by applicable mandatory procedural and jurisdiction rules.

13. Contact

Legal and general enquiries: hello@supvise.com. Product support: support@supvise.com.